Privacy Policy

Last Updated: January 15, 2025

Introduction

fenoravithyque is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our financial education platform and services.

This policy applies to all users of fenoravithyque.com and complies with the Australian Privacy Principles under the Privacy Act 1988 (Commonwealth) and the Australian Consumer Law. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Personal Information: Name, email address, phone number, postal address, and payment information when you register or make purchases

Educational Data: Course progress, quiz results, learning preferences, and completion certificates

Technical Information: IP address, browser type, device information, operating system, and website usage data

Communication Records: Records of your correspondence with our support team and feedback submissions

Marketing Preferences: Your communication preferences and interests for educational content

We collect this information through various methods including direct submissions, automated technologies like cookies, and third-party integrations for payment processing and analytics.

How We Use Your Information

We use your personal information for legitimate business purposes including:

Providing access to our educational content and tracking your learning progress

Processing payments and managing your account subscription

Sending course updates, educational materials, and platform notifications

Improving our services through analytics and user feedback analysis

Complying with legal obligations and preventing fraudulent activities

Providing customer support and responding to your inquiries

Marketing Communications

We will only send you marketing communications if you have explicitly consented. You can withdraw this consent at any time by clicking unsubscribe in our emails or contacting us directly.

Data Retention and Storage

Data Type	Retention Period	Purpose
Account Information	Active account + 3 years	Service provision and legal compliance
Learning Records	Active account + 7 years	Certificate verification and educational records
Payment Data	7 years from transaction	Financial record keeping and dispute resolution
Marketing Preferences	Until withdrawal of consent	Communication management

We store your data securely using industry-standard encryption methods and regularly review our retention practices to ensure we only keep information as long as necessary for legitimate business purposes or legal requirements.

Your Rights and Choices

Under Australian privacy law, you have several important rights regarding your personal information:

Access: Request copies of your personal information we hold

Correction: Ask us to correct inaccurate or incomplete information

Deletion: Request deletion of your personal information (subject to legal requirements)

Portability: Receive your data in a structured, machine-readable format

Restriction: Limit how we process your information in certain circumstances

Objection: Object to processing based on legitimate interests or direct marketing

To exercise these rights, contact our privacy team using the details below. We will respond to your request within 30 days and may need to verify your identity before processing your request.

Data Sharing and Third Parties

We do not sell your personal information. We may share your information with trusted third parties in limited circumstances:

Payment processors for secure transaction handling

Cloud service providers for data storage and platform hosting

Analytics providers to understand user behavior and improve our services

Legal authorities when required by law or to protect our legal rights

Professional advisors including lawyers and accountants under confidentiality obligations

All third-party partners are carefully selected and required to maintain appropriate security measures and use your information only for specified purposes. We conduct regular reviews of these relationships to ensure ongoing compliance.

Security Measures

We implement comprehensive security measures to protect your personal information including:

SSL/TLS encryption for data transmission

Regular security audits and vulnerability assessments

Access controls and staff training on data protection

Secure backup systems and disaster recovery procedures

Multi-factor authentication for administrative access

While we take reasonable steps to protect your information, no internet transmission is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyze website usage. We use:

Essential Cookies: Required for basic website functionality and security

Analytics Cookies: Help us understand how visitors interact with our website

Preference Cookies: Remember your settings and personalize your experience

Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings, though disabling certain cookies may affect website functionality. Our cookie preferences center allows you to manage your choices for non-essential cookies.

International Data Transfers

Some of our service providers may process your information outside Australia. When we transfer data internationally, we ensure appropriate safeguards are in place including:

Adequacy decisions by the Australian Government

Standard contractual clauses approved by privacy authorities

Certification schemes and codes of conduct

Binding corporate rules for multinational service providers

We regularly review our international transfer practices to ensure ongoing compliance with Australian privacy laws and maintain the protection of your personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

Notify you via email if you have an active account

Display a prominent notice on our website

Update the "Last Updated" date at the top of this policy

Provide a summary of key changes where appropriate

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Continued use of our services after changes indicates your acceptance of the updated policy.

Contact Our Privacy Team

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: info@fenoravithyque.com
Phone: +61414228742
Post: Privacy Officer, fenoravithyque, 2, 439-441 Kent St, Sydney NSW 2000, Australia

Our privacy team typically responds to inquiries within 2-3 business days. For urgent privacy matters, please indicate this in your subject line.